Northwestern Energy Corporation (“we,” “our,” or “the Company”) values your trust and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us through our website, digital platforms, or when you engage our services.

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1. Information We Collect

We may collect personal and non-personal information in the course of providing our services, including but not limited to:

Personal Identification Information: Name, email address, phone number, company details, and billing information.

Technical Information: IP address, browser type, device type, and usage data when you visit our website.

Service-Related Information: Account details, service usage, and communications with our customer support.

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2. How We Use Your Information

The information we collect is used to:

Provide, manage, and improve our energy and utility services.

Communicate with you regarding your account, billing, or customer support requests.

Ensure security, monitor usage, and prevent fraudulent activities.

Send you relevant updates, service notifications, and promotional materials (only with your consent).

Comply with legal and regulatory obligations.

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3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share information only in the following circumstances:

With Service Providers: Trusted third parties who assist us in operations, billing, or IT support.

For Legal Compliance: When required by law, regulation, or government request.

In Business Transactions: If the company undergoes a merger, acquisition, or restructuring, your information may be transferred.

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4. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no electronic system or data transmission over the internet is 100% secure, and we cannot guarantee absolute security.

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5. Data Retention

We retain your personal data only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.

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6. Your Rights

Depending on applicable law, you may have the right to:

Access, update, or request deletion of your personal data.

Restrict or object to certain data processing activities.

Withdraw consent for communications or marketing at any time.

To exercise these rights, please contact us using the details below.

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7. Cookies and Tracking

Our website may use cookies and similar technologies to enhance user experience, analyze site traffic, and improve services. You can choose to disable cookies in your browser settings, though some features of our site may not function properly.

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8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites and encourage you to review their policies.

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9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements.